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AI: What it Can Bring and How to Prepare for the Future

By Chris Miller, Chief Technology & Innovation Officer, Avanade

More Than Just A Cash Register: Disruptive Technology for Retailers

By Jason Richelson, Founder and CSO, ShopKeep

Transforming Our Customer Experience through an Omni-channel Lens

By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Technology in Textiles-Bedding

By Brian Parnes, CIO, Down Lite International

Technology in Textiles-Bedding

I'm going to focus on big data and innovation with a concentration on including IT in business strategy.

Industry Collaboration Key to Enhancing Payment Security

By Todd Aadland, SVP, Federal Reserve Bank of Chicago

Industry Collaboration Key to Enhancing Payment Security

The security challenges facing the payments industry require broad cooperation and coordination across the payments ecosystem.

Streamlining Retail Business with Technology at the Behest

By Paul Karras, CIO, Wilton Brands

Fundamentally CIOs role is to drive internal and external innovation through a process of influence in order to affect change and transformation.

Securing the Future of Retail Management

By Joe Bobko, Vice President of Transportation, Boxed

Securing the Future of Retail Management

Fortunately, we are in a stage where robotics and automation, irrespective of industries, are more a help in complementing the existing labor.

IoT as an Enabler to Operations and Commercial Strategies

By Matt Meier, VP & CIO, Whirlpool Corporation

IoT as an Enabler to Operations and Commercial Strategies

The dawn of Cloud Computing, Big Data, Machine Learning, Mobile, IoT and myriad other over-used buzzwords have forever changed the opportunity.

The Transformative Role of Software for Payments: Synergies, Opportunities and the Retail Experience

By Amy Zirkle, Vice President, Industry Affairs, Electronic Transactions Association

The Transformative Role of Software for Payments: Synergies, Opportunities and the Retail Experience

There are few industries yet untouched by the tidal wave of technological innovation.

The Changing Face of Retail Industry

By Graeme McVie, VP & GM, Business Development, Precima

The Changing Face of Retail Industry

Omni-channel and ecommerce/ mcommerce will continue to be hot topics.

Maximize the Power of Data in Retail

By Steve Rempel, CIO, Rite Aid [NYSE:RAD]

Maximize the Power of Data in Retail

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.

It Is Not About Technology, It Is About People

By Bruce Valk, CIO & VP, Silver Star Brands

It Is Not About Technology, It Is About People

Growing up a barber’s son in a small rural Wisconsin town, I was unknowingly an early student of emotional intelligence as I listened to and observed the diverse clientele of a one-chair barbershop.

Service Management in the Age of Digitization

By Douglas Duncan, CIO, Columbia Insurance Group

Service Management in the Age of Digitization

If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service. Ever since that first panicky call to Radio Shack to see if they had the right replacement bulb for the Univac.

A Sneak Peak into the Future of Retail Landscape

By Saqib .E. Awan, VP, Lightspeed Venture Partners

If you're an IT executive in retail, technology adoption is a double-edged sword for you: on one hand, you need to rapidly adopt new technologies but on the other hand you need to mitigate risks and reduce costs rapidly.

Mutually benefitting Technology

By Susan Doniz, Global CIO, Aimia

Mutually benefitting Technology

Wearable computers become just another delivery mechanism for digital junk mail. In this scenario, customers are more likely to get offers optimized for merchants, but not relevant or fulfilling for them.

When Multi-layered Makes Sense: A New Approach to Breach Detection

By Grant McCormick, CIO, Imperva, Inc

When Multi-layered Makes Sense: A New Approach to Breach Detection

We do an excellent job of fortifying traditional defenses, deploy our own technology to protect critical data and applications, and regularly commission third parties to run pentests on our environment.

Digital Wallets - It's about Ecosystems

By Mark Horbal, CIO/CTO, SpringBIG

Digital Wallets - It's about Ecosystems

When we look at the history of how consumers paid for things that they bought, it has been cash and personal checks for a long time, with a few exceptions.

Disrupting the Retail Customer Experience

By Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

Disrupting the Retail Customer Experience

AI is fueling the best retail experiences. It is the backbone for support and sales agents to tailor the best responses expediently, that solve issues or complete sales. AI is being harnessed for automation to power Bots to handle repetitive tasks.

Technological Impact on Customer Experience

By Diane Magers, CEO, Customer Experience Professionals Association

Technological Impact on Customer Experience

Technology is an enabler of creating great experiences. It helps us build and deliver better value for the customer, the employee and the brand by creating simpler, easier, faster and more personalized experiences.